Research into client vulnerability in the funeral sector

Down to Earth, Quaker Social Action’s funeral costs helpline, has been operating for over a decade. Their small team supports people on low incomes who struggle with funeral costs. Their consumer tool, the Fair Funerals pledge, advocating for price transparency, was initially developed in 2015. The organisation is now reviewing the pledge following the Competition and Markets Authority’s Order in July 2021.

They are researching client vulnerability in the funeral sector to identify what further support they can offer to funeral directing companies and their clients. They would be very grateful to any client-facing funeral professional who is able and willing to take the time to support the initial stage of their research by completing an online survey

To complete the survey by 17th March 2022, please use this link. Many thanks for your help.