Webinar: Good practice in managing complaints – 13th April at 3 pmEvent Date: 12th December 2021
The Competition and Market Authority legal orders are due in May/June 2021. They will outline pricing information requirements and quality control of standards in the funeral profession.
To help members prepare for the quality aspect of regulations, in this webinar, we explore the common complaints received by SAIF’s Professional Standards Committee. We also provide some training for your staff in managing client complaints according to your firm’s complaints policy.
The webinar is presented by Liam Roberts, who is SAIF’s Professional Standards Chairman. Liam was elected to SAIF’s Executive Committee at the 2019 AGM and works at Southgate & Roberts Funeral Directors in Ipswich.
SAIF Members may watch a recording of the webinar here: