Webinar: Good practice in managing complaints – 13th April at 3 pmEvent Date: 13th April 2021
The Competition and Market Authority legal orders are due in May/June 2021. They will outline pricing information requirements and quality control of standards in the funeral profession.
To help members prepare for the quality aspect of regulations, in this webinar, we will explore the common complaints received by SAIF’s Professional Standards Committee. We will also provide some training for your staff in managing client complaints according to your firm’s complaints policy.
The webinar will be presented by Liam Roberts, who is SAIF’s Professional Standards Chairman. Liam was elected to SAIF’s Executive Committee at the 2019 AGM and works at Southgate & Roberts Funeral Directors in Ipswich.
SAIF Funeral Director Members are welcome to join this webinar on 13th April at 3-4 pm. Register your places here.