Member Webinar 6th February 2024: Managing complaints successfully

How can we handle complaints better?

We’re all human and mistakes can happen. Complaints can be stressful and difficult to manage, but they’re also an opportunity to learn and build better relationships with families.

Join our Member Webinar at 3pm on 6th February when we’ll be exploring the most problematic complaints which SAIF receives. Learn ideas for improving the way you manage grievances with Philip LeShirley, Senior Trading Standards Specialist at Buckinghamshire and Surrey Trading Standards.

This will be an interactive session, so come prepared with an example of a difficult complaint which your company has faced. An adjudicator from SAIF’s Professional Standards Committee will also be available to answer questions.

All SAIF Members are encouraged to attend the webinar. You can join using any internet enabled device such as a PC, laptop, tablet or mobile phone. Use the Chat Box for making comments and asking questions.

Register here and you’ll be emailed joining instructions.