Margaret Francis has worked for Jonathan Terry for 16 years, initially as a funeral administrator and branch manager. On completion of her training as a psychotherapist, in 2020, she became the Director of The White Lily Centre, the bereavement support side of the business. The centre has gone from strength to strength and Margaret now leads a team of 5 counsellors and trainees. She also maintains a small private practice.

Her studies continued with a postgraduate certificate in The Psychology of Mental Health and Wellbeing and, for the past two years, Margaret has been working towards a Professional Doctorate in Health Science. Her doctoral thesis aims to explore the much-neglected subject of the psychological health of the funeral profession. This is something Margaret is passionate about, having noticed, firsthand, the effects the work can have on our mental health. She believes that wearing her two different hats, she is ideally placed to conduct this research, which is warmly supported by The University of Portsmouth.

In her small amount of spare time Margaret enjoys reading, meditating and walking her dog. She has just discovered a love of baking, so this year she is determined to find time to go to the gym!