Recorded Webinar: Understanding Consumer Vulnerability

Have you prioritised best practice for vulnerable customers?

Does your funeral business have a policy and staff guidelines in place to ensure vulnerable customers are supported appropriately?

Awareness of consumer vulnerability is a priority and legal requirement for consumer protection for organisations.

Have you considered?

• what is consumer vulnerability?
• what are the possible causes of consumer vulnerability?
• assistance in developing a vulnerable consumer policy?

Watch our webinar recording with Louise Baxter, Lead Officer for advice and education at the Chartered Trading Standards Institute (CTSI) Consumer Empowerment Alliance. Louise started what is now the National Trading Standards Scams Team. She has been awarded an MBE for Protecting Vulnerable Consumers from Financial Abuse.

SAIF Members may watch the recording and access additional resources here. (You will need to login to the Members’ area first).