IFD COLLEGE: FUNERAL DIRECTOR PROGRAMME MODULE FD4 VIA ZOOM – 29TH JUNE 2022

Event Date: 29th June 2022

LOCATION: Virtual, via Zoom

TIME: 10.00 – 13.00

ENTRY REQUIREMENTS:  Certificate in Funeral Practice or relevant occupational qualification.

TARGET LEARNER GROUP: This course is suitable for any member of staff wishing to continue education and training following completion of Certificate in Funeral Practice modules or other occupational qualification. Ideal for those who are at a senior level in a business, business owners, or next generation in a family business.

This programme is more academic than our other courses, although there is still a practical element.

Students will be expected to engage in research and self-directed learning for much of the programme.

Individual modules may be taken but all four modules are required to achieve the Diploma in Funeral Directing award.

Module FD4

Delivering Customer Service Excellence in the Funeral Sector                   Level 4 NVQ   2 Credits

Learning Outcomes:

  • Understand the importance & benefits to an organisation of providing excellent customer service.
  • Understand the key features of the ‘Customer Service Triangle’.
  • Understand and address issues of concern to stakeholders.
  • Dealing with complaints & conflict

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