New SAIF Member – Arthur Jary & Sons

January 25, 2016   //   No Comments

A Century of Caring in Norfolk and Suffolk Arthur Jary

In 1899, Arthur Jary and Sons undertook eighteen funerals, half of which were for children.  Today the company is overseen by Susan Thompson, the fourth generation of the Jary family to take the reins.  She’s supported by her son Sean and husband Stephen, as well as by 30 employees, many of whom are long- serving staff members.

Susan said: “Our business began as a builder’s yard also providing funeral services. The original premises in Great Yarmouth were joined by an office in Gorleston in 1939. However, the most significant growth has come since 1996, with the newest addition being our Lowestoft office, which opened in 2012.”

Long-term success has depended on changing with the times – using a modern motor fleet, taking advantage of IT, and buying in high-quality coffins rather than making them to order.  Another factor helping to create a successful company is the regular staff training, with employees being multi-skilled to work across different departments.  That dedication has brought recognition – the company has won awards for customer care at the National Funeral Exhibition in 2011 and 2013.  Susan added: “Being the best at what we do and caring for the people who need us most is our biggest motivation. It’s the little things that make the big difference.”