Executive Chairman’s November Post

December 3, 2013   //   No Comments

SAIF is about to enter its 25th year and you can be part of the celebrations!

Subscription renewal notices were sent out in mid October and, pleasingly, I can report that we have had a record number of returns in the first three weeks. As ever, I and the staff at SAIF Business Centre are continually looking for benefits to offer our members.

This month we are re-launching our association with The FuelCard People, a new 20% off initiative with Interflora and, for those looking to be at the forefront of mobile advertising, I am pleased to introduce Eaziapps. These are in addition to last month’s news that we are able to offer a new Legal Helpline with additional benefits and the new website has been launched but with the same domain name.

The early feedback regarding the new website has been very positive. We are aware there is some fine tuning necessary. This site is to help you, our members as well as the general public, so if you have any comments, please email Angela at angela@saif.org.uk who will be pleased to hear from you.

You will be aware of the need, when arranging a funeral away from your office, of the requirement under the Cancellation of Contracts made in a Consumers Home or Place of Work etc. Regulations 2008. You should be aware that this also includes Distance Selling, which includes telephone and email concluded contracts. To confirm, there is a seven day cancellation period starting the day after the contract is made. If the consumer agrees for the service to be started during this period, they will lose their right to cancel, provided that, they have been advised in a durable medium, prior to the conclusion of the contract, that they will do so.

SAIF Business Centre has received enquiries from members requiring assistance on terms and conditions of business. In a meeting with my local Trading Standards office I was advised of the following:  you do not need Terms and Conditions for the consumer; you as a business can rely on the Sale of Goods Act, the Supply of Goods and Services Act and the Consumer Protection Regulations, just as much as the consumer.

The Supply of Goods and Services Act 1982 implies that

  • goods supplied will be suitable for their intended purpose and
  • services will be carried out with reasonable care and skill
  • in a reasonable time
  • o   for a reasonable price

A business guide to the provisions of this statute can be found here: Supply of Goods and Services Law.

I am pleased to welcome Corinne Pengelly as Debbie Drane’s replacement. Corinne will be providing the administrative support on membership & standards as well as answering your calls. Corinne’s email address is corinne@saif.org.uk.